FAQ - Frequently Asked Questions

(hours are PST and are seasonal)

Monday: 10am - 4 pm
Tuesday: 10 am - 4 pm
Wednesday: 10 am - 4 pm
Thursday: 10 am - 4 pm
Friday: 10 am - 3 pm
Saturday: 9 am - 1 pm
Sunday: 7:30 am - 6 pm

Hours are subject to change during conferences and events. The store will be open before and during all conference/event sessions.

Bookstore Phone Number: (530) 246-6000 ext. 1130

Shop.Bethel Customer Service Phone: (530) 351-7521

If you have any questions regarding an online purchase please email us at: shop@bethel.com

If you are contacting us about a lost or missing order please contact the shipping service before reaching out to: shop@bethel.com

We do offer free local pickup. If you are visiting Redding, CA and/or if you are a local member of the church then you are eligible for free local pickup.

When you reach the checkout page on our website, simply enter a local address (feel free to use the Bethel main campus address if you do not have one) and select the 'local pickup' option.

Items will be available for pickup when you receive a delivery confirmation email to your account. Your items will be available to pick up at our on-campus bookstore located at:

933 College View Dr.
Redding, CA 9600

Orders need to be picked up within 30 days of the purchase date. We will send two reminder emails. If the order has not been picked up within that time frame, the order will be canceled and your card refunded except for a $5.00 restocking fee.

Bethel Store respects the privacy concerns of all visitors. As a general policy, no personal information is automatically collected from users of the site. In the event that we do collect any personally identifiable data about visitors to this site, that information is only collected on a voluntary basis, and only used by Bethel Store.

Certain non-personal information of visitors (i.e., the type of browser being used by the visitor, the type of operating system in use by the visitor, and the domain name of the visitor’s Internet service provider) is recorded by the standard operation of our Internet servers. This information is primarily used for internal purposes, and only in an aggregate and non-personally-identifying form.

Personal information may be collected by the Bethel Web Store when visitors voluntarily provide this information (including when visitors subscribe to newsletters).

We will not accept a return if requested more than 90 days after the purchase. shop.bethel.com orders may be returned by mail within the 90-day timeframe at your own expense.

All items returned must be in returnable condition for a full refund. All sealed products must be sealed to qualify for a full refund.

If you have purchased clothing from us, they must be returned in their original condition (unwashed and unworn with tags,) to be considered for a full refund.

If you purchase a bundle or get a free item, you will have to send back the FULL bundle of original purchase to receive the full refund. Once we receive the item, we will process your return and issue you a refund. You can expect to see the amount refunded to your card within 2 to 5 business days. We do not accept returns of online purchases in the Bethel Store at the College View campus. Customers are responsible to pay for return shipping.

If you’d like to exchange an item you purchased for a different item, you can send the original item back to our warehouse for a refund and place a new order for a different item or size.

To return your purchase, place the 6-digit order number on your package or in an enclosed note and address it to:

Bethel Media
20 Lake Blvd.
Redding, CA 96003

Bethel Media will not incur any additional shipping costs related to the delivery of products. All shipping cost, original and any resulting in an adjustment or extenuating circumstances that result in no fault to Bethel Media, need to be paid in full by you before shipment is processed/released.

Bethel Media is not responsible for delays or losses of product due to mail carrier errors. You will need to contact the mail carrier.

When a customer purchases an item on our web-store and pays for us to ship that product, if that product is returned to us, for any reason that is not directly related to an error on our part, (i.e. the customer moved and put in an incorrect address, the customer had a data entry error, the parcel was returned for a reason unknown to the customer and they request that we just “try it again to the same address”, etc.) the customer is liable. They will be billed if they would like us to ship it again and they will have to pay for any extra shipping costs.

The Bethel Store will not incur any additional shipping costs related to the delivery of products. All shipping cost, original and any resulting in an adjustment or extenuating circumstances that result in no fault to The Bethel Store. They will need to be paid in full by the customer before shipment is processed/released. The Bethel Store cannot refund or reimburse customs fees.

International shipping rates will differ from country to country. Bethel Store works diligently to provide our international customers with the best options available for shipping. Shipping is calculated by weight, dimensions, product type, shipping destination, and packaging costs.

International orders are shipped out once a week on Fridays. If someone places an order on a Friday, it won't be processed and shipped out until the following Friday.

Some International shipping may take longer than usual as the border checking process varies from country to country. There may be delays caused by customs to ensure that your package is safe for delivery. If your order has not arrived within the estimated time given, it may also be held for you at your local post office.

Although we deliver to most countries, customers outside of the U.S. may be required to pay import custom duties / taxes. These import custom duties are set at the port of entry by a customs officer, and differ from country to country. Import custom duties / taxes are in addition to shipping costs paid to the Bethel Web Store to cover shipping and handling. Import custom duties / taxes are the responsibility of the customer. We recommend customers outside the USA use this free Duty Calculator to estimate the likely import tax in your country.

As soon as your package ships, you will be notified with your tracking information. If more than two business days have passed and you still haven’t received your tracking information, please reach out to us by emailing shop@bethel.com.

In the event that your item is backordered or out of stock, we will email you with an estimated time of arrival. If your purchase includes other items that are not on backorder, we will hold the full order until the backordered item becomes available at which point the whole order will ship.

If your item arrives damaged or there is a missing item, please contact our customer service team at shop@bethel.com. If you feel you have received a defective product, please reach out to us and we will be happy to assist you with this. We will need confirmation of purchase and evidence of the defect. If we deem an item defective, we will determine how we will compensate your purchase.

Unfortunately, we cannot replace any items that are lost or damaged.

Bethel Web Store is not responsible for the delivery of orders if the delivery address supplied has been entered incorrectly or is an incomplete address. You can contact the Postal Service to redirect your package or wait for the package to be returned to us. Additional shipping costs for orders that are re-shipped may apply.

Digital purchases including digital books or ebooks are nonrefundable. If you have purchased a hardcopy item and there is a digital download attached to the hardcopy, you are eligible for a refund if you return the hardcopy to us.

Printing of any digital material that does not have a printing license is against copyright law. Currently there are only a few kid's curriculum titles that qualify.

Printing a PDF with Managed Print enabled-

For any item such as a kid’s curriculum that includes a printing license it is extremely restricted. You must use a computer and not a smart device to access the printing capabilities. This will not work through the Flux Player app. The license enables, “50 pages at one time” meaning that you can only print groups of 50 pages during one print job.

To print selected pages:

Open the desired ebook on. your computer or laptop- not a smart device

- Navigate to the page you want printing to begin from
    - For example, if you want to print pages 1-50, navigate to page 1
- Click on the printer icon in the upper-right hand corner and click 'Yes'
    - Enter the desired page range to print

- IE- if you want to print the first 50 pages, please enter 1-50 into the Pages field
    - For the next print job, you will pick up at page 51-101, etc

Note: If you are printing from your browser, you must use Chrome, Firefox or Edge. Printing from Safari is not supported

Once you purchase a download, it will be available to download from our Sendowl server for 90 days. After this period of time, you will no longer have access to the files. It is your responsibility to download the files onto your personal device within the given timeframe. Bethel Media is not responsible for lost or deleted downloads. If you have any issues downloading or accessing your digital goods, please email shop@bethel.com.

Digital purchases including downloads such as MP3 or M4Vs are nonrefundable. If you have purchased a hardcopy item and there is a digital download attached to the hardcopy, you are eligible for a refund if you return the hardcopy to us. If you experience an issue with your download link, we will supply you with a working link as soon as possible.

Once your order is placed, you will receive an email containing the download link. Follow the link to access your files. You will have 5 attempts and 90 days to retrieve your files before you no longer have access to them. If, for whatever reason, you need your download attempts reset or if you have further questions, you can contact us at shop@bethel.com.

To download your digital items to your computer:

Open the download link provided

Click Download All at the bottom of the page or click Download next to each file to download them one by one

The files should automatically download to your hard drive and begin playing immediately on iTunes or another designated media player

You can then transfer the files to your phone or other device through a cloud based platform such as Google Drive or the Dropbox app

To download your digital items to your phone or other device:

Due to Apple restrictions our files are not able to download directly to iPhones. I would highly recommend downloading each one, one at a time onto your computer, then transferring them to your phone or other device.

However, if you'd like to download them to your device, here is a helpful video to show you how: SendOwl: saving files on iOS devices

MP3: high definition audio file
M4V: video file
PDF: digital document
E-book: digital book (format will be on the Flux Player app

Unfortunately, we are not using that system anymore. This means, any download card that was affiliated with us has been expired.

Digital copies and physical products are two different items within our inventory. We are unable to provide you with the download content for free. If you would like the download content, you will need to make a separate purchase.

The Bethel Web Store was updated to a brand new platform in March 2017, this means that access to digital purchases made on the previous platform is no longer available. If you were not able to download your purchases off the old server, those downloads are no longer readily accessible to you. We did our best to let customers know by sending out three warning emails at this time, leaving a 90-day period to retrieve any purchased downloads before the store was completely shut down.

We do not sell our Sunday morning sets, but you can always stream them on our affiliate website, Bethel.TV. You can access the previous weekend’s worship if you sign up for a free account or you can subscribe to access all of our past worship sets.

Our DVDs are Region 1 and their main format is NTSC. You will be able to play our DVDs if you have a player that can read NTSC or if you have a computer with a disc drive.

After you purchase an e-gift card, you will be emailed a 16-digit code. You can then enter that code into the “Gift card or discount code” box at checkout.

We do not have a donation program through our company. You would have to contact either the ministry or the pastor directly to receive any donations.

If you would like us to consider your product for our store, you can complete our Product Submission Form here.